FAQ
Q: Can you make the trolley go in front rather than behind?
A: No. When you lead, the patent-pending electronics system within the X9 Follow knows where you (or more accurately, the handset) is, and therefore where to go. If the trolley was in front of you, how would it know where to go next?
Q: What happens if you walk too close to a lake/bunker/edge of a bridge.
A: The X9 Follow does not have any external sensors to look for danger, so there is every chance it could get wet/sandy/damaged if used inappropriately. When you're out on the golf course, it's up to you to choose whether to steer manually using the handle, use the remote control function or the follow mode.
It's a bit like using cruise control on your car. It's perfect for a motorway but not so useful in town or a car park. Ultimately you are in control of the machine.
Q: Why does the handset need to go on my back pocket or belt?
A: The X9 Follow's control system follows the handset, not the golfer. If the handset is kept in the golfer's hand or placed in a front pocket, it's motion swings back and forth. This 'back & forth' motion will cause the X9 Follow to accelerate and brake accordingly. If the handset is on a back pocket or belt, it's motion will be smoother, and therefore the X9 Follow's motion will be smoother.
Q: Will the X9 Follow keep up if I run?
A: As shown in the video, the 'Active Zone' has a radius of about 5m. The X9 Follow has a top speed of approximately 6mph, so if you run faster than that you will eventually leave the 'Active Zone' and the X9 Follow will stop as it does not know where to go next.
Q: Is there an app that I can use to control the X9 Follow?
A: Because of the use of Bluetooth technology, it is possible to design a smartphone app to control the X9 Follow. However at the moment, one does not exist.
Q: Can I activate the follow mode from 50m and have the X9 Follow find me?
A: No, you can only activate the follow mode from inside the Neutral Zone.
Q: Will the battery last for 36 holes?
A: The battery for the X9 Follow is guaranteed for 18 holes, and in many cases will do many more.
We are not able to guarantee any battery for 36 holes for the following reasons:
• 18 holes of golf is not a finite measurement. There can be a difference of several miles from a short to a long course (taking the distance between green and tee in to account too).
• Terrain, ground condition, bag weight, and a number of other factors can make a big difference. Imagine running along a flat concrete road as opposed to up a steep sand dune & you'll get the idea.
• The quality of the golf also affects how far you walk. A golfer shooting 65 will walk a lot less than a golfer shooting 110 and zig-zagging up the fairways! This scenario would also see the steering being used more, which also consumes more power.
Many customers have completed 36 holes with their trolleys on a single charge, however if you play 36 on a regular basis we recommend that you purchase an additional battery pack.
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